The training should include documentation that addresses issues such as routine operations and procedures, duplicate presentment, and problem resolution. Specific contract provisions for consideration include: Senior management should ensure the financial institution's ability to recover and resume RDC operations to meet customer service requirements when an unexpected disruption occurs.
More micro businesses are expected to use RDC in coming years, … To reduce the risk of items being processed more than once, deposit items can be endorsed, franked, or otherwise noted as already processed. Most retail banks need this to migrate branch-based transactions to digital channels and free up the branch channel to move into a more current sales and service platform. Inadequate separation of duties at a customer location can afford an individual end-to-end access to the RDC process and the ability to alter logical and physical information without detection. For example, credit cards, deposit accounts, mortgage loans, and funds transfers can all be initiated online, without face-to-face contact. 14 The financial institution should consider including in its contracts and agreements provisions establishing cut-off times and specifying how and when the customer will know the institution has accepted the deposit.